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BBB AUTO LINE ®

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Supporting customers of the largest vehicle manufacturers in the U.S. since 1982.

 

At BBB AUTO LINE, we help you settle your vehicle warranty dispute without the need for an attorney. This dispute resolution program is free of charge to the vehicle owners of participating manufacturers. We offer both mediation and arbitration services to resolve automotive warranty, lemon law, class action, and other manufacturer disputes. 

Eligibility


Your eligibility for the BBB AUTO LINE program can depend on a number of factors, including:

The make, model, and year of your vehicle.

The type of warranty your car is covered by.

The type of problem you are having with your vehicle.

The state you live in and relevant laws in your state.

Manufacturers We Work With


The Process


The BBB AUTO LINE dispute resolution process is efficient and free for vehicle owners of participating manufacturers.

1

If you are experiencing a problem with your vehicle that is covered by your car's warranty, complete the form on this page (below) to file a claim with BBB AUTO LINE.

2

Once you file your claim, it will be handled by a BBB AUTO LINE specialist who will work with you to ensure you understand each step of the dispute resolution process.

3

If your claim is eligible, a BBB AUTO LINE Dispute Resolution Specialist will work with you and your manufacturer to find a solution that you and the manufacturer can agree upon.

4

If no mutually agreeable solution can be found, the BBB AUTO LINE team will help you begin the process of arbitration. Visit the “How Does it Work” webpage to learn more details about the BBB AUTO LINE process.

 

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BBB AUTO LINE

BBB AUTO LINE is one of the largest and longest-running dispute resolution programs in the United States. We help consumers and businesses resolve vehicle warranty, lemon law, and class action disputes in a hassle-free, timely, and cost-effective manner.

BBB National Programs Headquarters
1676 International Drive  |  Suite 550  |  McLean VA 22102

BBB AUTO LINE Call Center
1-800-955-5100